We take complaints seriously. If something has gone wrong we want to know quickly so we can put it right.
1. Contact us first
Email complaints@vestosproperty.co with a description of the issue, any reference number, and how you would like it resolved. We will acknowledge within 3 business days.
2. Investigation
We aim to provide a final written response within 8 weeks. If we cannot, we will explain why and tell you when to expect a response.
3. External redress
- Property Redress Scheme. For complaints about our lettings, sourcing or property management activity, once we have issued a final response you may refer the matter to the Property Redress Scheme we are a member of. Membership reference: PRS053555.
- Financial Ombudsman Service. Because Proinvestos Ltd (trading as Vestos Property) is not FCA-authorised, investment complaints are not eligible for referral to the Financial Ombudsman Service and are not covered by the FSCS.
- Information Commissioner's Office. Data-protection complaints can be referred to the ICO at ico.org.uk.
This document is a plain-English summary provided for transparency. It is not a substitute for legal advice. Solicitor-reviewed wording will be published prior to the site accepting live investment. If anything on this page is unclear, email compliance@vestosproperty.co.